Expectations around timeliness:
Please submit a request at least two weeks in advance from the time you need it completed. For bigger projects that will take more time, consultation, and perhaps outsource. Submit requests a month in advance or more when possible. Allow at least 72hrs for me to acknowledge receipt (feel free to come looking if I don't).
Please tell us the purpose of the project: Expectations (i.e. colors, mood, style), goals, audience, and important information.